Lucky Push Up Jeans - Higt Waist -Dark grey

How does delivery work?

You’ve made an order, the sun is shining and an angelic choir is singing in the background knowing your Trivassi Jeans are is on its way - now what?

Once an order is placed, our team will carefully collect your Trivassi Jeans from "Comfy Land" and package it with hugs and love, so please allow up to 48 hours for our team to pick and pack your order. 

We offer Free Express Shipping via Australia Post on orders over AU$200 per transaction. 

Shipping charge of AUD$9.99 will be applied for orders under AUD$200 (Standard delivery 3- 7 business days) or AUD$14.99 (for Express delivery 2 - 5 business days). Orders received by 11am, Monday through to Friday (excluding public holidays) will be dispatched within two business days. Orders placed  on the weekends will be dispatched the following business day. We do not offer deliveries on weekends or public holidays.

As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow this magical journey.

Although we require a signature on delivery, due to current COVID-19 limitations this is at the discretion of the Australia Post’s delivery driver and they may leave your package in a safe place, or take it to your nearest post office if you are not home. We recommend using a business address as your delivery address. 

Please note: We send via signature required post to ensure safe delivery - if you opt for ‘Authority To Leave’ yourself, we are not responsible for the package in the rare case it is missing or stolen.

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

Your order will be despatched pending credit card authorisation, verification and availability of stock

Please note: Australian Express Delivery may not be available during sale, public holidays or promotional events.

Returns Policy

Sorry, we know this is the boring legal
mumbo-jumbo, but take a moment to have a read of our return policy.

We have a 14-day return policy, which means you have 14
days after receiving your item to request a return and receive store
credit or exchange it for another item. Returns outside of this period
will not be accepted.

We ask that you kindly consider you size and style before
committing to a purchase, as we do not accept returns for refunds*
unless the item is deemed faulty and cannot be replaced. However, you may
exchange any unworn item for another size, style or colour or request a credit
note for a future purchase (Items purchased on Sales are final and there are no
accepted exchanges or return).

Please note if your item has been shipped, any shipping
costs will not be credited or refunded. ($15.00 fee applies for free shipping)

To start a return, you must e-mail us at customerservice@trivassijeanas.com.au  with subject: 'RETURN' or
'EXCHANGE', describing what would you like to return or exchange,
including Order Number. Please allow up to 3 business days for us to
respond. If your return is accepted, we will send you an email with
instructions on how and where to send your package. Items sent back to us
without first requesting a return will not be accepted. Please DO NOT return
items to us without contacting us first.

You will be asked to put your
photography skills to the test and provide a photo of your item prior to sending
it back to us so we can assess the condition.

To be eligible for a return, your item must be in the
same condition that you received it, unworn or unused, unwashed, with hygiene
liners, tags, and in its original packaging. There must be no sweat, makeup,
deodorant, fake tan, or marks of any kind. 

We reserve the right to refuse return of any merchandise
that does not meet the above return requirements at Trivassi Jeans Australia
discretion.

Who pays for the cost of my return?

The customer is responsible for the cost to ship their
returns to Trivassi Jeans Australia. Please ensure your return
package is prepaid and insured, for your protection, in case of loss or
damage. Trivassi Jeans Australia does not assume responsibility for
reimbursement or compensation if a return package is lost, stolen, or
mishandled.

Returning items must be received by Trivassi Jeans
Australia before exchanging products are posted out.

Please note
that returns will need to be sent to the following address:

157 Ingleburn Gardens Dr,

Bardia NSW 2565

Trivassi Jeans Australia is limited edition and is made
in small quantities. For this reason, we may not be able to guarantee certain
styles will be available when exchanging. If this happens, we will arrange a
suitable replacement, store credit or a full refund.

Exceptions
/ non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards. Purchases
using a promo, discount, coupon code are considered sale items.

Damages
and issues

Please inspect your order upon reception and contact us immediately within 2
days if the item is defective, damaged or if you receive the wrong
item. The item must then be returned to us within 5 days after the fault
has been reported so that we can evaluate the issue and make it right. 

Please note: If you are returning one of
your items from a bundle, your order is no longer valid at that bundle pricing.

HOW LONG DOES IT TAKE TO PROCESS?

Update on Returns - Returns will generally be
processed within 10 business days of receiving. During sale periods and events,
it may take up to 15 business days to process

If more than 15 business days have
passed since we’ve approved your return, please contact us at customerservice@trivassijeans.com.au.

* Refunds

We will notify you once
we’ve received and inspected your return, and let you know if the refund was
approved or not. If approved, you’ll be automatically refunded on your original
payment method. Please remember it can take some time for your bank or credit
card company to process and post the refund too.

Further
information please email us at customerservice@trivassijeans.com.au